Application Support

Reliable Application Support with Expert Resources

We offer round-the-clock support through our dedicated Support Operation Center (SOC) to assist end users with technical and functional challenges. Whether it’s troubleshooting data entry issues, guiding users through application processes, or resolving system errors, our expert team delivers prompt and effective L1 and L2 support to ensure seamless user experiences.

Our services include proactive monitoring, quick issue resolution, and process guidance to keep your operations running smoothly. Additionally, we offer highly skilled and certified professionals on a flexible contract basis, ensuring you have the right resources to meet your application support needs. Partner with us for reliable 24/7 assistance that empowers your users and optimizes application efficiency.

Additionally, we also provide well trained application support resources on contract basis who can start giving output from the day one.

Partner with us for round-the-clock support that guarantees peace of mind and uninterrupted business operations.

Benefits of Managed Services or Resource Outsourcing

✔️ Cost Optimization: Avoid the overhead of hiring, training, and managing a large internal team. Our flexible pricing and resourcing models ensure you only pay for what you need.
✔️ Access to Specialized Talent: We deploy professionals with proven experience in leading lending applications, including commercial off-the-shelf (COTS) and custom platforms.
✔️ Minimized Downtime: With proactive monitoring and timely escalation, our teams reduce MTTR (Mean Time To Resolve), keeping your business operations uninterrupted.
✔️ Business Continuity: Through a combination of onsite and remote support, our teams ensure continuous service delivery even in challenging scenarios like network issues, public holidays, or unplanned absences.
✔️ Better Vendor Communication: Our familiarity with application vendors and ticketing protocols ensures escalations are accurate, swift, and effective—reducing back-and-forth and speeding up L3 resolutions.
✔️ Scalable and Modular Services: Start with a small engagement and scale as your needs evolve—whether it's expanding your support window, adding modules, or onboarding more users.

Why Choose Us

✔️ Domain-Driven Approach: Our experience spans across multiple lending use cases including personal loans, vehicle finance, MSME lending, home loans, gold loans, and more.
✔️ Strong Vendor Partnerships: We have worked closely with major lending solution providers, allowing us to anticipate issue patterns, recommend best practices, and push vendor resolutions efficiently.
✔️ End-to-End Process Ownership: From issue identification to closure, our process-oriented support model ensures SLA adherence, escalation management, root cause tracking, documentation and reporting.
✔️ Customizable Engagement Models: Choose from fully managed support, augmented staff models, remote-only support, or hybrid teams.
✔️ Data Privacy and Security: We follow strict data handling protocols, secure VPN setups, and role-based access to ensure your sensitive data stays protected.
✔️ Continuous Improvement: We offer periodic performance reviews, suggest enhancements, and conduct knowledge sessions for your internal teams.

Application support is a mission-critical component for any lending business. Downtime or delayed resolution can result in customer dissatisfaction, regulatory non-compliance, and business loss.

With our comprehensive managed services, you gain a reliable partner who understands your business, proactively manages your applications, and ensures your users and stakeholders enjoy a seamless experience.

Whether you’re implementing a new solution or seeking to stabilize an existing one, we offer the expertise, flexibility, and commitment you need.

👉 Ready to optimize your application support model?
Let’s connect and explore how we can add value to your support ecosystem with scalable, efficient, and expert-driven services.